Dixons Carphone reveals data breach affecting 5.9 million customers

Dixons Carphone has confirmed there has been unauthorised access of data held by the company

Dixons Carphone has confirmed there has been unauthorised access of data held by the company

Retailer Dixons Carphone has become the latest victim of a cyber attack after revealing 5.9 million customer bank card details and 1.2 million personal data records were hacked. As of now, there are no known cases of any fraudulent use of the compromised data, the company claims.

Dixons Carphone says that "The data accessed.contains neither pin codes, card verification values (CVV) nor any authentication data" so it would be hard to make a purchase with this card info.

Dixons Carphone said it had no evidence that any of the cards had been used fraudulently following the breach.

Again, the company said there was no evidence that the information had left its systems, and it is in the process of contacting those whose personal data was accessed to apologise and give them guidance on any protective steps they should take.

Meanwhile, Britain's data watchdog, the Information Commissioner's Office (ICO) has said it has been informed of the breach and is investigating.

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Dixons Carphone chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data.

"The protection of our data has to be at the heart of our business, and we've fallen short here", he said.

"We have taken action to close off this access and have no evidence it is continuing", the company said.

The hacking represents a further blow to the company following a series of profit warnings since last summer amid tough trading for its mobile phone arm.

These figures make it one of the largest data breaches involving a United Kingdom company, emerging just weeks after the GDPR data-protection legislation came into effect. Three years ago a seemingly similar incident exposed the credit card details of 90,000 Dixons Carphone customers.

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The company doesn't mention any breaches having taken place with data from Carphone Warehouse stores.

If there is a serious breach of your personal data that is likely to result in a high risk to your rights and freedoms, in most circumstances the company is obligated under GDPR to tell you without undue delay.

But around 105,000 non-EU issued payment cards were compromised. Baldock added that Dixons Carphone has also "added extra security measures" to its systems.

The Dixons Carphone share price fell by 5.5% within minutes of major hack announcement.

"The NCSC website offers advice to organisations about ensuring their online security is as robust as possible, including guidance on protecting bulk personal data from cyber attack", they added.

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