Apple faces class action over MacBook keyboard

The second-generation butterfly switches on the Apple MacBook. Image Apple

The second-generation butterfly switches on the Apple MacBook. Image Apple

With Apple not responding to the petition quickly enough, angry Apple fans wasted no time leaping to launch another class action. One way Apple did so in recent generations of the MacBook Pro, was redesigning the keyboard with a new "butterfly" switch of its own making. One named, Zixuan Rao, who purchased a new 15-inch MacBook Pro in January and experienced problems with the letter "B" key about a month later. Apple suggests performing some yoga with your MacBook and a can of compressed air to clean it, or staff may replace the entire keyboard component, which can take up to a week, and costs up to $700 out of warranty, as The Outline notes.

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Apple wasn't immediately available to comment. According to some customers, Apple not just replaced the unresponsive key, but also had to replace a large part of their computer. "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect". It was first utilized on the 12in MacBook laptop, and after that later on the overhauled MacBook Pro line from late 2016. And now, the tech giant is hit with a class action lawsuit. The MacBook Pro debuted in 2016 with the new keyboard.

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Apple's fabled butterfly keyboard has caused issues that's been bugging customers since its inception.

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The complaint included multiple claims of an issue with the design of Apple's butterfly keyboard mechanism included in MacBook variants manufactured since 2015 and on MacBook Pro models since 2016. Apple has in some ways acknowledged the problem, though not directly. An online petition calling for Apple to replace defective keyboards is up to 19,000 signatures at the time of writing - not a small number. "As a result of the defect, consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure", the complaint reads. Plaintiffs assert breach of express warranty, breach of covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment. The suit is demanding damages, legal fees, a public disclosure, and a free replacement or fix of defective units. In terms of replacement, the demand includes the reimbursement for buying a replacement laptop.

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