Owners of affected eligible devices can gain access to free servicing by visiting the Contact Apple Support page and clicking through the options for "Apple Watch" "Battery, Power, and Charging" "Bring in for Repair" in order to book an appointment for an assessment.
Secretly Apple approved a service policy that will fix 42mm Series 2 models for free when they either won't power on or have a swollen battery, including those whose battery has expanded to the point where the display has popped loose according to MacRumors. The company will now fix swollen batteries for free.
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Eligibility is limited to 42mm-sized Apple Watch Series 2 models, including Edition, Hermès, Nike+ and Sport variants, pending a visual-mechanical inspection. The company will service eligible devices for up to three years after the original purchase.
Notification of the new fix policy was sent to service providers in the United States, Canada, Mexico and Europe, suggesting the initiative is a worldwide effort.
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The first-generation Apple Watch (Series o) seemingly suffered from the same problem, with Apple implementing a similar 3-year fix program for affected users.
"A swollen battery can prevent an Apple Watch from switching on or cause the screen to separate from the unit's frame", notes digital outlet MacRumors. Like most lithium-ion battery packs, the pouches used to power Apple Watch are susceptible to swelling and expanding when punctured, overcharged, overheated or otherwise damaged. Public reports also confirm issues in which the device refuses to power on.
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Apple implemented a similar policy regarding those as well.